Quarantine - S5-E4
Audio problem: When Dr. Lanstrom says 'Life without pain has no meaning' Kryten begins to speak but no words are heard before the shot changes. (00:07:10)
Quarantine - S5-E4
Audio problem: When Dr. Lanstrom says hello into the walkie talkie, her lips do not move. (00:08:40)
Quarantine - S5-E4
Audio problem: When Rimmer is talking to Lister, Cat and Kryten in the dress, the Cat says "We thought you'd gone nuts" and the shot cuts to Rimmer where the Cat then says "We were trying to heal you." When the shot is on Rimmer, the Cat's reflection can be seen in the mirror and his mouth doesn't move with the line. (00:21:05)
Answer: It's Queen Victoria, someone any Englishman would recognize, and needed no introduction.
Kryten was introducing the "people" to Rimmer. Rimmer isn't an Englishman; he's not even from Earth; he's from Io.