Corrected entry: At the Lacuna office, Mary (on the phone) tells one of their customers that she cannot have the procedure three times in one month. Problem is, when the procedure is done it also erases the memories of having the procedure done, so the woman on the phone wouldn't know she's had it before. These are supposed to be trained professional office staff and should not make such a blunder - the line was written for humorous value.
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Correction: I wouldn't go so far to call the office staff "trained professionals". Maybe they are trained but not very professional. Drinking, smoking pot and having sex while you're at work, is in my world a very big mistake. Bigger than the one on the phone, so it could happen. Additionally, we don't know what the customer was asking for - she may have had something quite elaborate planned, that she knew in advance she'd want three in one month.
Palle Sorig Jensen