Directed by: John Pasquin
Starring: Tim Allen, Judge Reinhold, Wendy Crewson, Eric Lloyd
Factual error: Finishing his rounds on the morning of Christmas Day, flying over downtown Chicago, the sun is over the horizon west of Chicago, Sunrises occur in the east, not the west. (00:26:10)
Factual error: Tim Allen drives a 1st generation Ford Taurus SHO (1989-91) in the movie, which was only available with a manual transmission. When he pulls up and parks at the Denny's, you can see his hand down on the console and the clicking sound of shifting an automatic from drive into park.
Continuity mistake: After giving Scott his business card, Neal puts his wallet in his pocket twice.
Trivia: Not a mistake, but another elf sighting within the movie. In the Parent's Day scene in Charlie's classroom, watch the boy sitting directly behind Charlie in the blue shirt. When Charlie walks back to his desk to retrieve his glass ball to show everyone, you can see the boy's pointed ears. Another note of interest is when Charlie says "my Dad is Santa Claus" and it cuts to a wide shot showing all of the kids, this kid is the only one not laughing.
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Answer: The elf on top probably ignored him as he was in no position to answer him. The elves seem to have a stratified society [i.e. some make toys, Judy provides food/beverage, some do security etc.] so it was most likely his job just to punch in the code so the sleigh would descend. With Bernard being the head elf, and probably the most knowledgeable on all things Santa related, he would be in the best position to talk to Scott and answer all of his questions.
Invader_Gir