Corrected entry: Somewhere during the course of the game, Jill learns Nicholai's name, without anyone ever telling it to her. She calls it out during the explosion at the gas station. She couldn't have picked it up from anyone else, as Carlos only refers to him as 'Sergeant' prior to this scene.
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Correction: Actually, she does know his name. When Jill first goes into the trolley where Carlos, Nicholai, and Mikhail are, Carlos introduces her to both Nicholai and Mikhail. Even after Nicholai refuses her help, Carlos says, "But Nicholai..." so she does learn his name early in the game.
He actually says "but SERGEANT, we need her help."
tomthemill