Corrected entry: Right before The Windsor flight crashes, the stewardess tells two passengers that they've made arrangements so they would make their next flight. Obviously this could only be done with communication with the ground. If they had sky phones the tower would have called them to warn what was happening.
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Correction: This isn't a mistake, this is ordinary customer service. She is assuming her company would arrange travel for the inconvenienced passengers because airlines typically do. She doesn't know anything about the terrorists, Barnes hasn't yet been able to contact the flight crews to tell them what's really going on.
BaconIsMyBFF
Disagree, she'd say "we will have." or similar. Any customer-facing staff would know not to promise something they cannot guarantee. She would assure them that arrangements should have been taken care of and she'd update them as soon as she knew more. Also, why was she only now, after all this time, reassuring them. If she truly believed the company would have already taken care of arrangements, she'd have told them this a long time ago.