Corrected entry: In Infinity War, the left side of Iron Man's mask was damaged fighting Thanos. In Endgame, it's the right side that is damaged when Tony records his message to Pepper.
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Correction: It's not damaged, it's just not fully built. Remember, it's a nano-tech based suit - it's not really a suit so much as tiny nano-bots that he can form into whatever shape he wants, including a suit. (We in fact see him use it in various ways throughout both "Infinity War" and "Endgame.") He simply just used the nano-technology to build enough of the helmet to record his message. It's not an inconsistency.
TedStixon