Question: I could never understand this in any of the Matrix movies. They need to go to a phone that is ringing in order to leave the Matrix and go to the real world. The guy in their command center tells them where they can find that phone. Why can they not use any phone in the Matrix? Why do they have to go so far to get to a ringing phone? And why can't they just use their cell phone they have on them in order to get back to the real world?
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Chosen answer: It has to be a hard line phone, one that is part of the matrix code, that's been previously hacked by the rebels. There's a network of them throughout the city, and the operator directs them to the nearest one after activating it. Their cell phones won't work because they aren't part of the matrix; they're loaded in just like the guns and clothes. It's possible the "hard" aspect of the phone also translates to a literal physical connection in the real world which the rebels can connect to.
Phixius ★