Charles Schine: Please, just take the money.
Philippe LaRoche: Chuck, I already took your money. You see this? This was your money, and I took it. Now it's mine.
Winston Boyko: Hey Chaz, you feeling ok?
Charles Schine: Yeah, I'm ok.
Winston Boyko: You sure? You look like you comin' down with that bug or somethin'.
Charles Schine: It's nothing.
Winston Boyko: Nothing? That's what Dick Lumberg said.
Charles Schine: Who's Dick Lumberg?
Winston Boyko: Nobody. That mother fucker's dead.
Answer: The operator put him through to "Lucinda" on the phone because there is a REAL Lucinda that works there and Jane (who posed as Lucinda) was her temp who filled in for her supposedly when Lucinda was away. So the operator simply patched Charles' call to Lucinda's office, and Jane answered. It was either lucky for Jane that Lucinda was away at the time, or maybe Lucinda was away on business for a given amount of time, and Jane took advantage of that.